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This happened during a week of unusually strong market movements.
I had several positions open and was actually in profit. Without warning, I noticed stop-loss levels had changed compared to where I originally placed them.
Within minutes, most of my positions closed automatically.
Customer support explained that their system had activated protective measures because of liquidity conditions, but I could not find any prior notice about such adjustments.
The explanation left me with more questions than answers, and I've since been unable to withdraw the remaining balance.
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