FundingPips breached my account over a $44 equity drop my open trades could not explain

FundingPips breached my account after its equity chart recorded a $44.49 drop in approximately 31 seconds. At that moment, I had only two small positions open: 0.01 lot on XAUUSD and 0.1 lot on NZDJPY.

Using the market movement shown on my charts, I calculated that the maximum combined loss should have been about $7.38. There was no major news release, market opening, or visible spike explaining the additional drop.

I submitted the firm's equity chart, my MT5 history, and the relevant market charts. Support responded with a general explanation of maximum daily loss without addressing the unexplained equity movement. I am still seeking a trade-level reconciliation.