Exness held my $9,394 balance inside a five-month compliance review

I am documenting a recent Exness complaint involving an extended verification hold.

A Trustpilot reviewer reported depositing on January 21, 2026 and submitting identity records, bank transactions, source-of-funds evidence, contracts, and live verification videos. The reviewer alleged that every completed submission produced another document request while approximately $9,394 remained unavailable.

Exness says additional verification can be required for security and compliance. Its overall Trustpilot rating remains strongly positive, but this individual case illustrates the risk of a prolonged account review.