AscendEX users report withdrawals stuck with no TxID and no clear support deadline

I am adding this warning because AscendEX has a very serious pattern of recent withdrawal complaints.

The issue people are reporting is not just normal crypto delays. Multiple users say their withdrawals remain stuck inside AscendEX in statuses like Initiating, Pending Review, Reviewing, or Waiting for confirmation, while no blockchain transaction hash is generated. That matters because without a valid TxID, the customer cannot independently verify that the withdrawal was ever broadcast on-chain.

On Trustpilot, AscendEX currently shows a very poor profile, with a 1.2 TrustScore, 214 reviews, and 87% of reviews marked as 1-star. Recent June and July 2026 complaints describe funds being removed from available balances, withdrawals sitting for days or weeks, completed KYC or proof-of-funds checks not resolving the problem, and support giving generic replies such as forwarding the case to the technical team without a deadline.

I would treat AscendEX as high risk until the company gives a clear public explanation and users can show recent successful withdrawals with valid TxIDs. If funds are already on the platform, I would document every balance, withdrawal request, timestamp, wallet address, support ticket, and KYC status before taking further steps.