Trove accepted my 10,000 deposit but never created the investment account

I registered with Trove because I wanted to buy shares connected to the Dangote Refinery IPO. I submitted the requested personal details, including my address and next-of-kin information, and then sent 10,000 that I had saved to create a portfolio.

After the payment, no portfolio appeared and the account was not created. I contacted customer support but received no reply. I could not find a working phone number or another reliable way to speak with the service.

I am worried that I sent my savings to an account without receiving the investment service I expected. Preserve payment proof, account screenshots, and support messages if you experience the same issue before sending further funds.