WhiteBIT account closure left about $10,000 unavailable

My WhiteBIT account was permanently closed after a compliance review, and I have been unable to recover roughly $10,000 that was in it. From my perspective, the funds were taken by the exchange when the account was closed.

I have spent months trying to get clear answers through support and by contacting regulators. The most frustrating part is that I still cannot determine which legal entity is responsible for the account and the missing balance.

I am posting because I want to know whether anyone else has gone through a similar WhiteBIT closure and found a useful route forward. If support, a regulator, or law enforcement gave you a meaningful response, I would appreciate hearing what worked.