Vertex Wallet support asked me to import my recovery phrase

This immediately raised alarms for me.

I was having trouble synchronizing my wallet and contacted Vertex Wallet support through a chat widget on their website.

The representative eventually instructed me to enter my recovery phrase into a verification form so they could repair the issue.

I've used crypto long enough to know that's something legitimate providers specifically tell users never to do.

The moment I refused, the conversation became hostile and the representative insisted there was no other solution.

I ended the chat immediately. Maybe this helps someone avoid making a costly mistake.