DSJEX account reportedly required a 12% payment before withdrawal

I was recruited through family and attended a presentation in Hayward, California. I provided $3,000, which was transferred by others to set up a DSJ account. The account received bonus signals and I was instructed to copy and paste trading codes into the Futures section.

The displayed balance grew to $9,667.90. I was told that after three months the money could be withdrawn because it would be doubled, but I did not have a crypto wallet and could not access any funds. Later, I was told I had to pay a 12% tax on the total account value even though I had never withdrawn money.

My reported loss was $9,667.90. I am looking for guidance from anyone who has encountered the same DSJEX or BG Wealth Sharing withdrawal demand.