Pepperstone orders failed during a period of market exposure

I experienced internal-error messages when attempting to set stop-loss and take-profit protection on several positions. I also had pending orders that were not executed even though I believe market prices reached the requested entry levels.

The matter was raised through several support channels, but the response did not address the central order-execution issues. I need the server logs, order history, and a substantive explanation for the rejected protection orders and unfilled limits.