Ozexo showed my mother-in-law's crypto balance but would not let us move it out

My mother-in-law was talked into day trading with cryptocurrency by someone she believed she could trust.

She was guided through wallets, bank changes, and wire transfers before the funds ended up connected to ozexo. The dashboard still showed most of the balance, but when we tried to move the BTC out to Coinbase, the transfer would not go through and the site claimed the funds were on the Omni network.

The balance on the screen gave us hope, but the moment we tried to recover the money safely, the platform became a trap. I would treat any displayed balance on this setup as suspect until it is actually withdrawn.