ePlanet Brokers blocked my account and I lost access to my funds

My ePlanet Brokers account was blocked for more than a month. I deposited $6,000 and the account showed a balance of $9,134, but I could not access the client portal or withdraw funds during that time.

I repeatedly emailed the company and tried to contact support, but I did not receive a useful explanation. Even the live-chat function stopped allowing me to send messages. I had already completed the requested verification steps, so I need access restored and the withdrawal processed.