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I completed a deposit and had proof that the payment had left my side, but the money did not appear in my trading account. I contacted support repeatedly and sent the available proof, yet I was still left without a clear resolution.
A deposit is not complete just because the payment provider says it was sent. Keep the transaction ID, bank or wallet confirmation, timestamps, and screenshots of the account before and after the payment. Do not make a second deposit to solve a missing first deposit.
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