Community report

CoinEx kept my crypto deposit frozen after I provided all requested documents

Filed 1 hour ago
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My crypto deposit was suddenly placed under review. I provided the requested proof of purchase, withdrawal records, identity verification, and a selfie with ID, but the funds remained frozen.

I was left without a clear explanation or timeframe despite cooperating with the compliance requests. I would need a documented status and release timeline before considering this issue resolved.

Source status: Personal-style adaptation of an unprompted public Trustpilot review; it is not original firsthand testimony.

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