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I submitted a withdrawal request expecting a routine review, but the request was rejected without an explanation that I could properly understand or challenge. I needed to know what rule had been applied and what evidence supported the decision, but I was left with uncertainty.
A broker should be able to identify the reason for a rejected payout in writing. Save your account terms, withdrawal confirmation, trade history, and support replies. If you cannot obtain a clear explanation, do not keep increasing the amount held on the platform.