IC Markets changed my withdrawal method and my $2,051 wire transfer never reached my bank

I deposited $2,272 by Mastercard in January 2025. After trading losses, my balance was $2,051. When I decided to stop trading and withdraw the remaining money, the original Mastercard withdrawal option had been reduced to zero and I was told to use a wire transfer instead.

I submitted the wire withdrawal on 15 June and received a receipt the next day. After waiting, nothing arrived in my bank account. I was told to wait 14 working days and then email the accounts team.

The later response said the beneficiary bank had returned the payment, but my bank said it had no record of receiving or returning a wire. I asked for a SWIFT copy so the bank could investigate, but I did not receive it. I am looking for a clear paper trail and a practical way to recover my own remaining balance.