Cryptomus locked me out of about $230,000 in life savings and support gave me no answer

I had approximately $230,000 in cryptocurrency on Cryptomus, which represented nearly all of my life savings. I lost access to the funds and have been trying to get a clear answer from support for weeks.

Every attempt to resolve the problem has left me without a practical route to access the balance. The amount involved has made the situation overwhelming, because this was not money I could afford to have locked away indefinitely.

I am looking for other people who have experienced a similar loss of access on Cryptomus and who found a legitimate resolution. Preserve your account records, balances, support tickets, deposit history, and transaction details before anything changes.