InstaForex locked my USDT withdrawal over a PIN code its system never sent me

I opened an InstaForex account and deposited USDT through TRC20. When I tried to withdraw, the transaction was locked because the platform demanded a PIN code or phone password that I said its own system had never provided during registration.

I contacted support to reset the PIN and submitted my registered email, phone number, and a photo of my national ID. I reported that the documents were rejected and that I was then asked for an international passport in English letters, which I do not have.

I am concerned both about my frozen USDT deposit and the sensitive documents I already uploaded. I need a manual review that resolves the PIN problem instead of creating an impossible verification requirement.