Ramp Network held my SOL purchase after KYC and would not explain its failed safety checks

I made a test SOL purchase through Ramp Network using a SEPA transfer. The funds were confirmed as credited to its Maltese bank account, but I did not receive a meaningful update for two days.

I had already completed KYC, yet I was then told that unspecified additional safety checks were taking place. The transaction status later showed that the checks had failed without explaining what had failed or what information was supposedly missing.

Support would not provide a clear reason. I was told the funds would be returned, but that the return could take as long as ten days. I am documenting the experience because unclear holds on confirmed funds and unexplained status changes make it difficult to know what is happening to a purchase.